Skip to content
tutu.to
API v2 ReferenceChrome Upload HelperWordPress PluginFAQPrivacy PolicyTerms of ServiceRefund Policy

Refund Policy

Effective date: September 28, 2026
This policy explains refund conditions, how to apply, and what happens after a refund for paid tutu.to products. Please read it before buying and retain your order and payment receipt.

Scope

This policy covers monthly, yearly and lifetime Pro, and storage addon packs purchased through official tutu.to channels. Each order follows the refund terms in effect when purchased; later updates do not reduce existing consumer rights. Free services and benefits provided without payment have no purchase amount to refund.

Refund conditions

Submit ordinary refund requests within 14 calendar days of a purchase or renewal payment. We review the order, delivery and usage, then communicate whether a full or partial refund is approved or the request is declined. This request window is not an unconditional refund guarantee.
  • Contact us with supporting records if paid access was not delivered, the product materially differs from its description, persistent faults prevent use, or you were charged twice.
  • Activation or usage may be considered during review, but does not by itself waive statutory refund rights. Verified fraud, refund abuse or false claims may be declined.
This policy and its general 14-day request window do not limit withdrawal, refund or other non-waivable consumer rights under applicable law. Any mandatory legal requirements take priority.

Renewal cancellation and refunds

The purchase description states whether a plan renews automatically. For recurring subscriptions, use the management link in your order email or contact us to cancel. Cancellation normally takes effect at the end of the current billing period and stops future charges. It does not automatically refund payments or unused days; request a refund separately. Deleting your account does not cancel renewal.

How to apply

Email [email protected] with the following information:
  • Your purchase or account email;
  • Order reference, payment receipt and product name;
  • The reason for your request and any relevant fault or charge records.
We will contact you by email if we need more information to verify the request. Do not send your password, full card number or an unused redemption code in full.

Processing and access after a refund

Approved refunds are initiated within 14 calendar days of approval, to the original payment method where possible. Legally required refunds follow their applicable deadlines. Posting times vary by bank or payment provider; submitting a request does not mean it has been approved or credited.
Paid access affected by a refund is adjusted or revoked according to the refund outcome; storage and API quotas follow your remaining entitlements. A refund does not delete your account or start its 30-day deletion period. Account and data handling remain governed by our Privacy Policy and Terms of Service.